Evaluating Your SMB Phone System Needs

As a small- to medium-sized business (SMB), your phone system is likely at the core of your client communication platform. With a phone system optimized for your team’s needs, you can facilitate collaboration and streamline communication while prioritizing customer engagement. In this post, we’ll examine some of the questions you need to ask if you want a business phone system that’s not only prepared to grow with you, but also to drive that growth.

Does the System Offer Intuitive Management?

As a small or medium business, you may not yet have the resources for a robust in-house IT team. That means you need a phone system that’s intuitive and straightforward to manage. Before deciding on the right business phone system, make sure to clarify any back-end management requirements, maintenance, and upkeep. As your business grows and your needs change, you’ll likely need to add lines, switch extensions, and change passwords. If a phone system simplifies these day-to-day tasks, then you’re on the right track.

How Simple Is Setup?

Chances are, you can’t afford days or weeks of downtime to get your new phone system set up and running. Your team doesn’t have the time to troubleshoot setup and configuration issues. That means rapid installation and deployment are a critical component of any SMB phone system. At the same time, you need a level of customization to optimize phone performance for your operations. Finding the right balance between simple deployment and customization is critical to finding the ideal business phone system.

Is the Price Right?

Budget is most likely the No. 1 factor guiding your business phone options. Finding the right business phone system is about achieving the optimal balance of cost and results. While you don’t want to end up overpaying for your phone system, you also don’t want to forget to account for reliability and maintenance when budgeting for a phone upgrade. Oftentimes, paying a little more today can pay off in the long run with minimal downtime and quicker fixes when issues inevitably arise.

How Scalable Is the System?

If yours is a growth-oriented SMB, you need a phone system that’s prepared to align with your growth goals. Before deciding on a phone system, make sure you account for being able to evolve with your changing needs. From adding users to accommodate a growing user base to increasing system capacity at a moment’s notice, research your options until you find one with the features to facilitate future growth, so you don’t end up with a phone system that slows you down.

Springfield, MO IT Support

As Springfield’s leading telecommunications consultants, the experts at PCnet are here to help you leverage a business phone system for your needs. We’ll work with you to understand your team’s workflows and clarify growth goals, so you end up with a comprehensive telecom solution built around your needs.

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