Tag Archive for: IT Consulting

Many times I’ve heard managed service providers claim to be the trusted advisor to their customers. This has been said so often that I wonder if we’ve lost sight of what the phrase really means. Have we diluted its true meaning?

In the context of existing customers, trusted advisor may or may not be reality. This means, existing managed services customers fall into two categories: those who view the MSP as a trusted advisor and those who do not. Why would an existing client not view the MSP as a trusted advisor? A) The client once did hold the MSP in this regard but no longer does, or B), the client never trusted the MSP but went ahead with the relationship anyway.

If You Are Trusted, You Don’t Need To Say It!

The trusted advisor is a status between the MSP and the customer. Read more